Shipping policy
Shipping Rates
- Italy: €7.00 (free on orders over €99)
-
Free Click & Collect at Moqette Showrooms:
- Moqette Cesena Showroom – Via Carbonari 10, 47021 Cesena (FC), Italy
- Moqette Cesenatico – Via Fiorentini 67, 47042 Cesenatico (FC), Italy
- Moqette Bellaria Showroom – Via Gioacchino Rossini 2B, 47814 Bellaria-Igea Marina (RN), Italy
- European Union: €19.00
- USA & Non-EU Countries: €29.00
Orders are processed within 1–2 business days. Once your order has been dispatched, you will receive a confirmation email with your tracking information.
Delivery Times
- Italy: 3–5 business days
- Click & Collect: ready for collection within 2–4 business days
- European Union: 4–6 business days
- USA & Non-EU Countries: 7–9 business days
Important Information
For shipments to non-EU countries, any customs duties, import taxes, or other import charges are the responsibility of the recipient.
While we make every effort to prepare and dispatch your order as quickly as possible, the delivery times provided are estimates only. Once your order has been handed over to the courier, we cannot be held responsible for delays caused by transportation, customs clearance, or other circumstances beyond our control.
If you have any questions regarding your shipment or your order, our Customer Care team will be happy to assist you.